Privacy Policy

Last updated: January 2026

Casino-Mate (operated at casino-mate-bet-au.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. It's written to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

If you've got questions about anything in this document, reach out to us directly before using the site.

1. Who We Are

Casino-Mate is an online gaming platform. References to 'we', 'us', or 'our' throughout this policy mean the operator of casino-mate-bet-au.com. We are bound by the Australian Privacy Principles and handle your information accordingly.

2. What Information We Collect

We collect personal information when you register an account, make a deposit, contact support, or use our services. This includes:

• Your full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents
• Payment information, including deposit and withdrawal history
• Device information, IP address, and browser type
• Gameplay data and account activity
• Communications you send us, including support tickets and live chat logs

We don't collect sensitive information like health records or political opinions unless you voluntarily provide them and we have a lawful reason to hold them.

3. Why We Collect It

There are a few reasons we need your information. Primarily, we need it to run your account, process transactions, and verify your identity. That last part isn't optional — identity verification is a legal requirement designed to prevent fraud and protect minors.

We also use your information to:

• Comply with anti-money laundering (AML) obligations
• Detect and prevent problem gambling, in line with our responsible gambling commitments
• Improve our platform and personalise your experience
• Send you promotional communications, where you've opted in
• Meet any legal or regulatory obligations that apply to us

4. How We Store and Protect Your Information

Your data is stored on secure servers. We use encryption, firewalls, and access controls to protect it from unauthorised access. No system is 100% bulletproof, but we take reasonable and industry-standard steps to keep your information safe.

We keep your personal information for as long as your account is active and for a reasonable period afterwards, as required by law or legitimate business needs. When we no longer need it, we'll destroy or de-identify it securely.

5. Sharing Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

• With payment processors and banking partners to handle your transactions
• With identity verification and fraud prevention services
• With regulatory or law enforcement authorities if required by law
• With third-party service providers who help us operate the platform, under strict confidentiality agreements

Some of these third parties may be located outside Australia. Where that happens, we take steps to ensure your information is protected to a standard comparable to the APPs.

6. Your Rights

You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. To make a request, contact our support team. We'll respond within a reasonable timeframe and won't charge you for a straightforward access request.

If you believe we've mishandled your information, you can lodge a complaint with us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Marketing Communications

If you've opted in to receive promotional emails or SMS messages from us, you can opt out at any time by clicking the unsubscribe link in any message or contacting support. We won't send you marketing material if you've told us not to.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new 'last updated' date. Continued use of the site after changes are posted means you accept the updated policy.

9. Contact Us

For privacy-related questions or complaints, contact us through the support section of casino-mate-bet-au.com. We're committed to resolving any concerns promptly and fairly.

Gambling should be fun. If it's not, please contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858. 18+ only.